Frequently Asked Questions
Everything you need to know about shopping for your home at Dshop.
What are your standard shipping times for furniture?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, Dshop ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture items.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Dshop account and visit the 'Order History' section to see real-time updates.
Does my furniture come with a warranty?
Yes, all Dshop furniture includes a 1-year limited manufacturer warranty covering structural defects and craftsmanship to ensure your home stays beautiful for years to address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger furniture purchases.